FAQ
FAQ
General
What is KFH Rewards Program?

KFH Rewards Program is a Kuwait Finance House Loyalty Program that rewards you for using your KFH cards.

How can I register in KFH Rewards?

All eligible cardholders will be registered automatically to KFH Rewards.

Which cards are eligible to be enrolled in KFH Rewards?

The following cards are eligible to be enrolled in KFH Rewards:

  • Visa Infinite Metal Black
  • Visa Infinite Metal Silver
  • Visa Infinite Metal Veneer
  • Al- Tayseer Diamond  
  • Al-Tayseer Platinum Premium 
  • Visa Diamond 
  • Visa Platinum
  • Master Card Platinum
  • Visa Platinum Select
  • Al- Tayseer Platinum Standard 
  • Al-Tayseer Gold 
  • Al-Tayseer Classic 
  • Visa Classic 
  • Visa Gold 
  • Hesabi Prepaid Card 
  • Master Card Gold 
  • Master Card Classic
What is a card tier?

Card tiers indicate the exclusive benefits and privileges you get, where you can earn KFH Points and how you can redeem them. Card tiers are based on your eligible KFH card type.

How many card tiers are included in KFH Rewards?

There are 3 different card tiers. 

Tier A Cards:

  • Visa Infinite Metal Black
  • Visa Infinite Metal Silver
  • Visa Infinite Veneer


Tier B Cards:

  • Al- Tayseer Diamond  
  • Al-Tayseer Platinum Premium 
  • Visa Diamond
  • Visa Platinum
  • Master Card Platinum
  • Visa Platinum Select
  • Hesabi Prepaid Card 


Tier C Cards:

  • Al- Tayseer Platinum Standard 
  • Al-Tayseer Gold 
  • Al-Tayseer Classic 
  • Visa  Internet
  • Visa Classic 
  • Visa Gold 
  • Master Card Gold 
  • Master Card Classic
Are prepaid cards included in the program?

Yes, participating prepaid cards are limited to Hesabi prepaid card.

How can I activate my account?

You can activate your account by logging in to KFH Rewards mobile App or Website after accepting the program terms and conditions.

How can I login to my account?

You can login to your account by logging in to KFH Mobile App or website then accessing KFH Rewards.

Are there any fees associated with KFH Rewards?

No, KFH Rewards does not charge any fees on members.

What are KFH Points?

KFH Points are the points that members can collect for eligible transactions and redeem through various options.

Do KFH Points expire?

Yes, your KFH Points are valid for a period of 24 months from the date you earn them. KFH Points expire on the last day of the month.

Can I transfer my KFH Points to a family member or a friend?

Yes, KFH Points are transferable between KFH Rewards members.

Only Members holding tier A & B cards are eligible to transfer points.

The minimum amount of KFH Points to transfer is 1,000 Points.

What happens to my KFH Points, if I cancel my only eligible KFH card?

If you wish to cancel your only eligible KFH card you will lose all your accumulated KFH Points.

Earn Points
How can I earn KFH Points?

Tier A and B cards can earn KFH Points on all domestic and international retail spends (POS, contactless, e-commerce, etc.)

Tier C cards can earn KFH Points on POS transactions form the participating partners only.

When will my newly earned KFH Points show in my account?

KFH Points will be credited to your account after 24 hours from the credit card and Hesabi prepaid card transaction.

What is the minimum amount to spend to earn KFH Points?

The minimum amount to spend to earn KFH Points is 1 KD. 

Can I earn fraction of KFH Points?

Yes, KFH Points can’t be earned by fraction on 1st decimal. For example: 1.2 KD gives you 12 Points. Rounded number is applied for fraction of 2 decimals, for example 1.25 KD gives you 12 Points and not 12.5 Points.

Can I purchase KFH Points?

No, KFH Points can only be earned through eligible purchase transactions with an eligible KFH card.

How can I claim my missing KFH Points?

Any member can claim for missing KFH Points through Kuwait Finance House Rewards Mobile App or Website or through KFH Call Center.

In case the transaction is cancelled, what will happen to the points that were earned from this transaction?
After canceling a transaction, you will lose the accumulated points from it.
Can I earn points from cash withdrawal?

No, members can not earn points from cash withdrawal operations.

Redeem Points
How can I redeem my KFH Points?

KFH Points can be redeemed through e-vouchers issued from KFH Rewards Mobile Application / Website and redeemed at the participating partner.

What can I redeem my KFH Points for?

Depending on your card tier, KFH Points can be redeemed for the following options:

All members:

Payment eVoucher at any participating partner store. 

Online shopping.             

 Members Holding tier A or B cards:

Transfer KFH Points to another member.

Can I redeem my KFH Points immediately?

Yes, you can redeem your KFH Points whenever you wish to after activating your account.

What will happen if I lose eVoucher?

If you lose your printed eVoucher, you can always find it in your account at KFH Rewards mobile app or website.

Can I see my used and not used eVouchers?
Yes, after using any eVoucher it will be labeled as used and it will not be accessible. Users will see both used and not used eVouchers.
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